Support Center
Frequently Asked Questions
How do I create an account?
Download the Modelfy app and sign up using your email address or Google/Apple account. You'll receive a verification code to complete registration.
What subscription plans are available?
Modelfy offers monthly and annual subscription plans for AI photo and video generation, custom models generation, and high-resolution exports. Check the app for current pricing and features.
How do I cancel my subscription?
You can cancel your subscription anytime based on how you subscribed:
- Subscriptions are managed through your device's store settings:
- iOS App Store: Settings → Apple ID → Subscriptions → Modelfy
- Google Play Store: Google Play → Subscriptions → Modelfy
- Web Subscription: Account Settings → Billing → Cancel Subscription or email [email protected]
How do web payments work?
Web subscriptions are processed securely through Stripe. You can:
- Pay with credit/debit cards, Apple Pay, or Google Pay
- Manage your billing information online
- Download invoices and receipts
- Cancel or change your subscription plan anytime
Can I export my data?
Yes! You can export all your data including generated images, projects, and account information from the Profile section in the app.
How do I delete my account?
Go to Profile → Account Settings → Delete Account. This will permanently remove all your data from our servers.
Is my data secure?
Yes. We use industry-standard encryption and security measures to protect your data. We never sell or share your information with third parties for marketing purposes.
What image formats can I export?
Modelfy supports export in JPEG formats in various resolutions suitable for web, print, and social media.
How long are my credits and content stored?
Credits: Purchased credits expire 12 months after purchase. Promotional or free credits expire 90 days after issuance.
Content Storage: Your uploaded and generated content remains stored and accessible only while you maintain an active paid subscription or unused credits. If your plan expires, your content is retained for 30 days for renewal. After this period, all files are permanently deleted.
Can I get a refund?
No refunds are provided after credits are consumed or AI generations are completed. If no credits have been used, contact [email protected] for review. Cancellations take effect at the end of the billing cycle.
What happens if my AI generation is blocked for content violations?
If the AI detects NSFW or prohibited content, the generation may be blocked or censored. Because the AI must process the request before detecting violations, the corresponding credits will be consumed even if the generation is rejected. Users are responsible for ensuring all inputs comply with content policies.
What am I allowed to generate with Modelfy?
You can generate commercial and creative content, but prohibited content includes:
- Nudity, sexual content, or graphic violence
- Any sexualized depiction of minors (immediate account termination)
- Deepfakes of real people without consent
- Hate speech, harassment, or discrimination
- Identity theft or impersonation
- Unauthorized copyrighted material
Who owns the AI-generated images?
You retain full commercial ownership of all AI-generated images and can use them without restrictions. You confirm that all uploaded materials belong to you or that you hold valid rights and permissions.
Contact Support
For any questions, issues, or help with Modelfy, our support team is here to assist you.
Email us at [email protected]
We typically respond within 24 hours during business days.
Billing inquiries, technical issues, bugs, feature requests, and general questions.
For Stripe payments, subscription management, refunds, or invoices: [email protected]
Payment issues are prioritized and handled quickly.
Legal & Privacy
For questions about your privacy, data rights, or legal matters: